Rebel.com Support and Feedback Forum

You can also reach us by phone at 1-613-221-1200.

Knowledge Base

  1. Customer Service 

    1. Do you offer web design services?
    2. How do I contact Customer Service?
    3. What information do I need available when I ask Customer Service a question?
    4. What is your Accessibility Policy?
    5. Where can I find your terms of service?
  2. Email 

    1. Set up IMAP/POP email on an iPhone or iPad
    2. Set up IMAP/POP3 email in Outlook
    3. Set up IMAP/POP email in Mac Mail
    4. Set up IMAP/POP email on a Samsung Galaxy Android phone
    5. Set up IMAP/POP email on an Android device
  3. DNS and Forwarding 

    1. Editing / Creating A Records
    2. Creating / Editing CNAME Records
    3. Editing / Creating MX Records
    4. Edit/Create Registry Name Server Records
    5. Creating SPF Records
  4. Hosting 

    1. Can I pay for hosting for one year rather than being charged monthly?
    2. Do you provide hosting services free or charge or at a discount?
    3. How do I add more disk space or bandwidth to my hosting package?
    4. How do I create a user for my web designer to upload my website using FTP and what are my FTP settings?
    5. How do I cancel my hosting service?
  5. My Account 

    1. I have lost my password, how do I log into my account?
    2. Do you offer a reseller or affiliate program?
    3. How do I add domains to a portfolio?
    4. How do I add/remove a portfolio?
    5. How do I change the information listed on my account?
  6. Payment and Billing 

    1. How do I update my credit card information?
    2. I do not have a credit card. Can I pay by cheque?
    3. What Are My Payment Options?
    4. How do I view or print my bill?
    5. Where can I view my next billing date for all of my Hosting subscriptions?
  7. Premium Domains 

    1. How do I protect my Premium Domain?
    2. How do I set up my Premium Domain?
    3. How long will it take to get my premium domain?
    4. What is a Premium Domain?
    5. Why does a premium domain cost more?
  8. Registering Domains 

    1. Can I Backorder more than one domain name?
    2. Can I change a domain name or get a refund if I misspelled it when I ordered it?
    3. How are challenges made on Defensive Registrations?
    4. How do I register a .CA domain?
    5. How do I create an account and register my first domain?
  9. Renewing Domains 

    1. How do I renew my domains?
    2. How do I recover a cancelled domain?
    3. What happens to my domain when I cancel it?
    4. Can I register a domain for only 1 year?
    5. I just recovered a cancelled domain. How long must I wait until my website/email are working again?
  10. Security 

    1. What is Protected Registration?
    2. What is Ownership Protection?
    3. How do I turn Ownership Protection ON?
    4. How do I turn Ownership Protection OFF?
    5. What is Expiry Protection?
  11. SSL 

    1. How do I generate a CSR?
    2. What are the types of SSL certificates?
    3. What happens if my SSL certificate expires?
    4. What happens to my SSL if I change my domain or organization information?
    5. What is an SSL certificate?
  12. TLDs 

    1. Are there any .BIZ domain names I cannot register?
    2. Are there restrictions to my .NAME email forwarding?
    3. Can .NAME provide me with email?
    4. Can I get my .NAME domain name and Email Forwarding?
    5. Can my .NAME domain name point to an existing web page?
  13. Transferring Domains 

    1. How do I acknowledge my domain name transfers?
    2. How do I edit my Authorization Code if it's incorrect?
    3. How do I transfer my domain to another registrar? Where do I get my EPP Transfer Code?
    4. Domain Move: How do I transfer my domain to another Rebel customer?
    5. How do I transfer my domain to Rebel.com?
  14. WHOIS 

    1. How do I change my Owner, Administrative and/or Technical contact for my domain?
    2. How do I change the Company Name on my WHOIS record?
    3. What information is made public in the WHOIS?
    4. What is WHOIS?
    5. Why can't I change the contact name field on a contact?
  15. WordPress 

    1. How do I install WordPress?
    2. I have a WordPress widget/plugin I have found and would like to use on my blog or website. How do I install the widget?
    3. I have downloaded/purchased a WordPress Theme that I would like to use for my blog/website. How do I make the Theme available in my WordPress Dashboard?
    4. What are Widgets and Plugins?
    5. What is WordPress?
  16. All articles 

    1. Set up IMAP/POP email on an iPhone or iPad
    2. How do I install WordPress?
    3. How do I change my Owner, Administrative and/or Technical contact for my domain?
    4. How do I acknowledge my domain name transfers?
    5. I have lost my password, how do I log into my account?
    263 articles 

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